01
Queue assignment
Assign manually or round-robin while respecting agent capacity.
New work reaches an available owner.
Open work24
Current workflowIn progressOpen
Customer support operations
Resolve Customer Issues With Queues, SLA and Context.
Assign tickets by queue and capacity, separate public replies from internal notes and track business-calendar SLA.
NextGenERP Service DeskPune branch · FY 2026–27
Service Desk workspaceToday’s overview
Open work24
Due attention5
Completed92%
Needs attentionUpdated now
Current workflowIn progressOpen
Exception queueNeeds review5
Recent completionVerifiedToday
The everyday problem
Disconnected Operations Hide Risk and Slow Decisions.
Service Desk keeps controlled work, status and evidence inside the same company and branch context as the rest of NextGenERP.
01
Teams work from separate files
02
Approvals and exceptions are difficult to trace
03
Stock and service status arrives late
04
Managers cannot drill back to source records
One connected workflow
See how the work moves.
Each step continues from the same business record, so context is not lost between teams.
01Ticket
02Queue
03Assignment
04Reply
05Resolution
06Reopen
What you can do
Features tied to real work.
Clear workflows, useful context and a business outcome—not a wall of feature names.
02
Business-hours SLA
Calculate response/resolution deadlines and pause waiting states.
Risk and breach measures follow policy.
Due attention5
Exception queueNeeds review5
03
Private internal notes
Keep staff discussion out of the public customer timeline.
Collaboration does not leak internal context.
Completed92%
Recent completionVerifiedToday
Role-based use
The right view for each person.
For Business Owner
See controlled status and exceptions.
For Module Manager
Run daily work with approvals and traceability.
For Team Member
Complete assigned actions from one workspace.
Current plan availability
Choose the plan that fits your team.
Checking current plans…
Service Desk questions
Know what the module does before you start.
Direct answers about the workflow, current scope and how it connects.
Is Service Desk tenant and branch scoped?+
Yes. Backend organization, permission and subscription controls apply to every private workflow.
Can managers trace changes?+
Sensitive status changes and controlled completions create audit evidence.
Does it work on mobile?+
The responsive workspace supports core review and action flows; detailed high-volume administration is best on desktop.
Does Service Desk connect with other NextGenERP modules?+
Yes. Service Desk works with the relevant NextGenERP operational and reporting modules, so teams can continue the workflow without entering the same information again.
Start with Service Desk
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